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The Pitt Shop accepts returns for a full refund up to thirty (30) days from the original purchase date (exceptions apply*). All returns must be accompanied by the original sales receipt. Online orders or items that need to be mailed should be addressed to:
The Pitt Shop
Attn: Order Fulfillment
3939 Forbes Avenue
Pittsburgh, PA 15213
Please include copy of receipt, customer name, and phone number.
Shipping fees are not refundable for online orders.
Clothing must be returned within thirty (30) days of purchase. Items must not be worn or washed and must contain all original tags. Special order items and custom regalia are not eligible for return.
General merchandise must be returned within thirty (30) days of purchase. Items must be unopened with the original packaging intact and contain all manuals and warranties. We are unable to accept merchandise that has been removed from the packaging. Defective merchandise will be replaced.
*Refunds will be issued in the same form as the original purchase. Cash and check refunds in excess of $300 are handled via check by mail and may take up to ten (10) working days to receive.
*All shrink-wrapped items are non-returnable if opened.
*The return of some products may be restricted as stated in the manufacturer’s warranty. Products with warranties should be returned to the manufacturer according to their directions.
The Pitt Shop reserves the right to refuse a refund for any merchandise.
If you have any questions regarding a return, please call us at: 1-800-833-7488.
We maintain administrative, technical and physical safeguards to protect your personal information. This includes encrypting your credit and debit card number. We do not sell nor share your personal information with anyone.