Online orders are experiencing delays. Our team is working diligently to get orders packed and shipped within 5 - 10 business days. You will receive an email with a tracking number when your order ships.
Orders are shipped via UPS, and will be delivered according to the UPS transit time guarantee for the level of service selected. Within the continental United States you can generally expect to receive your purchase within five business days or fewer of the order being shipped. Transit times for UPS Ground, the most economical level of service, can be viewed on this map.
Please provide a valid street address as UPS does not deliver to PO boxes. Orders that are not accompanied by a valid street address will be subject to an additional delay until an appropriate address is obtained.
Students who live in university housing on the Oakland campus can choose free delivery to their on-campus residence. Orders will be delivered to students' mailroom or mail center within 48 hours of order placement.
In accordance with the the United States Supreme Court’s decision in South Dakota v. Wayfair on June 21, 2018, we are required to collect and remit sales tax to certain localities applicable to this law. The University of Pittsburgh does not benefit from the collection of sales tax and we remit all taxes collected directly to the appropriate taxing jurisdiction.
Orders shipped to Maryland, New Jersey, Ohio and Virginia will have all applicable state and local sales tax added to your total order.
If you provide an e-mail address, a tracking number will be automatically sent to you when your order is shipped. Use this number to check the status of your items while they are in transit by visiting the UPS website at www.ups.com.
Returns must be received within 30 days from the date you receive your order. All returns must be shipped pre-paid. Returns must be accompanied with a receipt. Merchandise is not returnable after 30 days.
If your item was damaged during shipping, please email us at [email protected] or call 800-833-7488 as soon as possible so that we can work with you to resolve the problem.