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Order Processing

Merchandise will be shipped within one business day (Monday through Friday, excluding holidays) of our receipt of your order on all items currently in stock. Orders are shipped via UPS, and will be delivered according to the UPS transit time guarantee for the level of service selected. Within the continental United States you can generally expect to receive your purchase within five business days or fewer of the order being shipped. Transit times for UPS Ground, the most economical level of service, can be viewed on this map.

Please provide a valid street address as UPS does not deliver to PO boxes. Orders that are not accompanied by a valid street address will be subject to an additional delay until an appropriate address is obtained.

Rush Orders

Expedited UPS services are available for time-sensitive orders. Next Day Air delivers within one business day after the order has shipped, and Second Day Air delivers within two business days after the order has shipped.


Shipping Rates:

Ground $7.95 per order

2nd Day*: $14.95 per order

*Please note that "second day" means you will receive your order two days after it ships.

Shipping charges are non-refundable.

All merchandise for in-store pick up must be retrieved within 60 days. After 60 days, your order will be shipped and billed to you at ground rate.


If you provide an e-mail address, a tracking number will be automatically sent to you when your order is shipped. Use this number to check the status of your items while they are in transit by visiting the UPS website at

International Shipping

The Pitt Shop can provide international shipping. Due to the many variables associated with such shipments, we ask that you call 800-833-7488 during our normal business hours and we will be happy to assist you. Please be aware that customs regulations may levy additional fees or taxes to you that will not be reflected in our quoted shipping charges and for which you will be responsible.


Returns must be received within 30 days from the date you receive your order. All returns must be shipped pre-paid. Returns must be accompanied with a receipt. Merchandise is not returnable after 30 days.

If your item was damaged during shipping, please email us at or call 800-833-7488 as soon as possible so that we can work with you to resolve the problem.

  • 3939 Forbes Avenue
  • Pittsburgh, PA 15213
  • 1-800-833-7488

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  • 3719 Terrace Street
  • Pittsburgh, PA 15261
  • 412-343-8049
  • I.3.B